Out client based in Central Gloucester, is looking for First Line IT Support experts to join their team urgently. This role will be for approximately 6 months, with the potential to extend and could even lead to permanent opportunities.
You will be the first point of contact for end users who have general IT support issues. You will be responsible for fact finding to establish what the fault or issue is, resolving as many as possible on this initial call and if this is not possible raising tickets for 2nd or 3rd line support.
We are looking for candidates who have a background in working within an IT help desk, who have experience of ITSM tool sets and who have previously worked with SLA's. Candidates should have an excellent telephone manner, have the ability to remain calm under pressure and be capable of finding rational solutions to IT based issues.
As this role is customer based we are looking for people who are able to build rapport with customers with ease and who can provide a first class customer experience on every call taken.
This is a full time role, operating on a shift basis with the hours of 8am to 6pm. There is the opportunity to work from home with this role but it is primarily office based, subject to Covid-19 restrictions.